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Privacy Policy

May 2018 - (version 0.3)


This Privacy Policy (the “Policy”) governs all aspects of how AVHoster.com (“We”, “Us” and “Our”) collects, uses, maintains and discloses personal information from users (“Users”, “You” and “Your”) of this website (“Site”) and all Services (“Services”) offered by AVHoster.com. AVHoster.com is a registered trademark and brand owned and operated by ABC-VoIP Ltd. – an Ontario Limited Corporation. The privacy of Users is very important to Us and We are committed to protecting the confidentiality of all information entrusted to Us by You. AVHoster.com complies with the requirements of the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”).

AVHoster.com values the privacy of their customers.

The privacy of Users continues to be very important to AVHoster.com since being founded in 1997. AVHoster.com is committed to protecting the confidentially of all information entrusted to it by Users.

AB-VoIP Ltd has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability, and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software, mobile applications or behind the login of the website. The TRUSTe program covers only information that is collected through this Web site, www.avhoster.com and does not cover information that may be collected through our any mobile applications.

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at info@avhoster.com. If you are not satisfied with our response you can contact TRUSTe here.

All content contained on the AVHoster.com website is intended only for people 18 years of age and over and AVHoster.com does not knowingly collect or use Personal Information from anyone under the age of 18.

Information that AVHoster.com collects.

AVHoster.com, from time-to-time, may collect personally identifiable information (“Personal Information”) from Users. This includes name, address, email address and credit card information that you provide, and any correspondence that you have with AVHoster.com that occurs by way of telephone, email, online chat, web-based email forms and/or support tickets that are generated for the purpose of communicating and/or resolving any issues related to the Services. AVHoster.com also collects additional usage information (“Additional Usage Information”) that is collected electronically about how Users use our website (e.g. by tracking the number of unique page views received by the pages of the website, or the domains from which Users originate) or via cookies that can be used to identify the User should they visit the website again.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies.

We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Click here for more information.

We may set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. Session cookies are used to store the contents of your shopping cart, should you choose to complete the check-out process later during your visit to AVHoster.com.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as our shopping cart or “save password” features may be limited.

Third Party Cookies

The use of cookies by our service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our service providers use persistent cookies for advertising and retargeting purposes.

To learn more about our advertising company’s use of cookies, please visit the Google Privacy Policy.

Clear Gifs (Web Beacons/Web Bugs)

Our third-party affiliate partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs). Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information, but share only information such Order ID, total value of the shopping cart, and the website from which you linked to our websites.

To learn more about our affiliate company’s use of clear gifs, please visit the Comission Junction Privacy Policy.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see the section Access and Consent.

Analytics/Log Files

Additional Usage Information collected may include other information about your visits to our website. For example, we may collect anonymous information about your computer, such as your IP address (a number assigned to your computer whenever you surf the World Wide Web); the type of Internet browser you are using; the type of computer operating system you are using; or the domain name of the website from which you linked to our websites. This Additional Usage Information will not be linked to your Personal Information and will only be collected in the aggregate in connection with all the users of our website for planning, forecasting and/or evaluation purposes. As such, please note that this Policy does not cover aggregated data from which the identity of an individual cannot be determined. AVHoster.com retains the right to use anonymous aggregated data in any way that it determines appropriate.

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us using the information at the bottom of this page. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Information about 3rd party services and/or software

AVHoster.com offers a variety of 3rd party services and/or software that can be used by Users either as an add-on to the Services and/or a download, with your permission, to Your computer to enhance Your experience with the Services, i.e. the Microsoft® Outlook client. Any such add-on(s) and/or downloaded software(s) obtained by way of AVHoster.com are subject to separate Privacy Policies from each of their respective 3rd party providers. This Privacy Policy does not apply to any such add-on(s) and/or downloaded software. It is Your responsibility to review and agree to the Privacy Policy of each add-on and/ or downloaded software program obtained by way of AVHoster.com before using said add-on and/or software. You acknowledge and agree that Your continued use of any such add-on and/or downloaded software constitutes Your consent to the Privacy The policy of the said 3rd party.

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service or payment processing. These companies are authorized to use your personal information only as necessary to provide these services to us.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Our Site includes links to other Web sites whose privacy practices may differ from those of AVHoster.com. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Your Consent

Your provision of Personal Information to AVHoster.com means that you agree and consent that AVHoster.com may collect, use and disclose your Personal Information in accordance with this Policy. If you do not agree with these terms, you are requested not to provide any Personal Information to AVHoster.com. AVHoster.com services can only be offered if you provide Personal Information to AVHoster.com. Consequently, if you choose not to provide us with any required Personal Information, AVHoster.com will not be able to offer you certain services.

If you do not wish to receive information regarding the products and services offered by AVHoster.com and its trusted affiliates, independent contractors and business partners please: (i) send an e-mail to the address listed at the end of this policy; or (ii) log into web-based Control Panel and change the appropriate preferences so as to not receive any correspondence from AVHoster.com for any products and services offered by AVHoster.com, its trusted affiliates, independent contractors and business partners.

How AVHoster.com uses Personal Information

AVHoster.com may, from time-to-time, use Personal Information collected to: (i) provide Users with a product or service that has been requested; (ii) contact Users directly regarding products and services offered by AVHoster.com and its trusted affiliates, independent contractors, and business partners; (iii) understand User preferences in order to enhance Users' experience with AVHoster.com and such affiliates, independent contractors and business partners; (iv) research the effectiveness of the website and the marketing, advertising and sales efforts of AVHoster.com, its trusted affiliates, independent contractors and business partners; and (v) for the collection of account receivables owed by Users to AVHoster.com. AVHoster.com does work closely with the Google Advertising Network to present AVHoster.com advertisements throughout the Google Advertising Network to AVHoster.com customers. Users may opt out of this program at any time by visiting - http://www.google.com/privacy/ads/ and selecting ‘Opt Out’.

AVHoster.com’s use of Personal Information is limited to these purposes. Unless permitted by law, no Personal Information about a User is collected, without first obtaining the consent of the individual to the collection, use and dissemination of that information.

Disclosure of Personal Information

AVHoster.com will never disclose your Personal Information without consent except pursuant to the requirements of Section 7(3) – Disclosure without knowledge or consent – of PIPEDA and Division 1 – Protection of Personal Information – of PIPEDA, in which circumstances AVHoster.com may be obligated to disclose information without consent.

We may disclose your personal information

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • to any other third party with your prior consent to do so.
  • if AVHoster.com is involved in a merger, acquisition, or sale of all of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,

The only exception is the information disclosed for the purpose of registering a domain name. Only contact information for a domain name will be provided to the registrar partner(s) in order to complete the registration process. Where obligated or permitted to disclose information without consent, AVHoster.com will not disclose more information than is required or requested.

Maintenance, Retention and Security of Personal Information

AVHoster.com retains Personal Information about Users as long as AVHoster.com believes it is necessary to fulfill the purpose for which it was collected. Currently, AVHoster.com holds the Personal Information in the City of Toronto, Ontario, Canada.

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Personal Information about Users that is maintained on our systems is protected using industry standard security measures and AVHoster.com complies with the security safeguards principal of Schedule 1, Clause 4.7 of PIPEDA. However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure and transmission of information over the Internet is susceptible to possible loss, misrouting, interception and misuse.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Access to Personal Information

AVHoster.com provides individuals with access to Personal Information held about them and complies with the individual access principal of Schedule 1, Clause 4.9 of PIPEDA.

Pursuant to Schedule 1, Clause 4.9.5 of PIPEDA, You may also request that AVHoster.com delete Your Personal Information from AVHoster.com’s system and records. However, due to technical constraints and the fact that AVHoster.com backs up its systems, Personal Information may continue to reside in AVHoster.com’s systems after deletion for some time. Individuals, therefore, should not expect that their Personal Information would be completely removed from AVHoster.com’s systems in response to an accepted request for deletion.

If your personal information changes, or if you no longer desire our service, you may correct update, or delete it by making the change on our member information page or by emailing our Customer Support at support@avhoster.com or by contacting us by telephone or postal mail at the contact information listed below.

AVHoster.com reserves the right to decline access to Personal Information where disclosure of the information requested is not required, as per Division 1, Clause 9 of PIPEDA.

Where information will not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure, pursuant to the principal in Schedule 1, Clause 4.9.4 of PIPEDA. Where information will be disclosed, AVHoster.com will endeavor to provide the information in question within a reasonable time and no later than thirty (30) days following the request.

AVHoster.com will not respond to repetitious or vexatious requests for access. In determining whether a request is repetitious or vexatious, AVHoster.com will consider such factors as the frequency with which information is updated, the purpose for which the information is used, and the nature of the information.

To guard against fraudulent requests for access, AVHoster.com will require sufficient information to allow it to confirm the identity of the person making the request before granting access or making corrections.

Amendment of AVHoster.com practices and this Policy

This statement is in effect as of May 2018. AVHoster.com will from time to time review and revise its privacy practices and this Policy. In the event of any amendment, an appropriate notice will be posted on this website, status blogs and/or online web forums. We may also notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Policy changes will apply to the information collected from the date of posting of the revised Policy to AVHoster.com’s website as well as to existing information held by AVHoster.com.


If you have any questions about the privacy practices of AVHoster.com, or you wish to access your Personal Information, please contact:

Legal and Compliance
1 Yonge Street, Suite 1801, Toronto, Ontario, M5E 1W7

E-mail: info@avhoster.com

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